> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/portal-overview/setup-faq.md).

# How to Set Up FAQs

FAQs let you publish a categorized, searchable knowledge base on your member portal. Once created, FAQs appear automatically at the `/faq` page on your portal.

### Before you begin (Prerequisites)

* **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).
* **Admin Setup**: Your member portal must be configured and accessible. See: [Member Portal — Overview](/products/portal-overview.md).

### Instructions

#### Step 1: Create FAQ categories

FAQ categories group your questions into sections (e.g., "Billing", "Events", "Membership").

1. Navigate to [**Settings > Manage Categories**](https://control.peoplevine.com/admin_categories.aspx).
2. Click **CREATE A CATEGORY**.
3. Enter the category name.
4. Assign the category to **Content**.
5. Click **CREATE NOW**.
6. Repeat for each category you need.

#### Step 2: Add FAQ entries

1. Navigate to [**ENGAGE > FAQs**](https://control.peoplevine.com/faq).
2. Click **ADD A FAQ**.
3. Complete the FAQ fields:
   * **Question** -- The question members will see.
   * **Answer** -- The response displayed when the question is expanded.
   * **Keywords** -- Search terms that help members find this FAQ.
   * **Category** -- Select one of the categories you created in Step 1.
4. Click **CREATE**.

#### Step 3: Organize and preview

* To reorder your FAQs, click **RE-ORGANIZE FAQS** from the FAQs list page.
* To preview the member-facing FAQ page, click **LAUNCH FAQS** -- this opens the `/faq` page on your portal.
* You can search existing FAQs using the **Search FAQs** field at the top of the list.

> **Note (Pro Dash):** FAQs may not appear in the Pro Dash navigation menu. Access the FAQ management page directly at `/faq` in the Control Panel URL bar.

### Best Practice

Link directly to a specific FAQ category from emails or portal navigation menus using `yourportal.com/faq?category_no={category_no}`.

### What Happens Next

* **On the member side**: A `/faq` page appears on your member portal displaying all published FAQs grouped by category. Members can browse categories to find answers.
* **Next step**: Add content pages to complement your FAQs. See: [How to Manage Content Pages](/products/portal-overview/manage-pages.md).

*Last updated: 2026-05-24*


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## Querying This Documentation
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