> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/reports-overview/navigate-global-member-billing.md). # How to Navigate Billing for Global Network Members ### Before you begin (Prerequisites) * **Permissions**: Administrator or Supervisor. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md). * **Global Network setup**: Your company must be connected to a Global Network and have at least one membership program enabled into it. See: [How to Enable a Membership Program into the Global Network](/products/control-panel-overview/admin-overview/enable-global-network.md). * **Payment processor**: Global Network billing requires **Stripe**. GoCardless is restricted to domestic payments and cannot be used for cross-network billing. ### How global member sync works When a member enrols in a global membership program at their home company, they automatically sync into a corresponding **global member program** at every other company in the same network. This program is a catch-all for visiting members — it isn't sold directly; it only holds members who joined elsewhere in the network. In your membership programs list it appears with a **GLOBAL** badge. When you open a global member's profile at your property, you'll see: * A banner near the profile photo: **"This person originated from: \[Home Company]"**. * The member listed under the global member program in the **Memberships** section, with a tag showing the home company name. ### What you can do at your property vs. at the home company | Information / action | At the home company | At your property | | ----------------------------------- | ---------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- | | Edit or delete payment methods | Yes | No — Edit/Delete columns show **N/A** | | Subscriptions and recurring billing | Visible and editable | Not shown | | Transaction detail | Clickable on every transaction | Top-line only — cannot click into detail or take payment. Partner-property transactions show **View in \[Home Company]** with no click-through. | | House account toggles | Configurable | Inherited from the home profile | | Invoices generated | Stay at whichever property the charge happened | Stay at whichever property the charge happened. Only local invoices appear in your Accounts Receivable report and View Open Invoices page. | ### How global card-on-file works When a member adds a credit card in the member portal or via the Control Panel, the card is automatically enabled for the Global Network. On first registration, the system prompts for off-session payments and captures a 3DS token — once confirmed, the card works at that location and processor. When a member uses their card at another property or a different processor, Peoplevine clones the Stripe token to the target Stripe account and processes the charge. This cloning applies across all processors within the same company or across companies in the network. > **Important**: If a card requires 3DS verification every time, it cannot be used at another property or processor without a new 3DS verification. Regional Stripe limitations (e.g., 3DS requirements, unsupported card brands) may also affect cross-property card usage. ### View a payment method 1. Search for the member in **CRM** and open their profile. 2. Scroll to the **Payment Methods** section. Cards on file show a **Global Payment on File** tag and a tag identifying the home company. 3. To **edit or delete** a payment method, log into the home company's Control Panel and open the same profile — Edit and Delete buttons are active there. ### View transactions 1. On the member's profile at your property, scroll to the **Transactions** section. 2. Transactions tagged with **your company** can be opened in full detail. 3. Transactions tagged with the **home company** or another partner property are read-only — click **View in \[Company]** to open the detail in that company's Control Panel. ### House accounts For house account setup and billing rules for global members, see: [How to Configure House Account Billing](/products/control-panel-overview/admin-overview/configure-house-account-billing.md). ### Apply perks to visiting global members Each property manages perks for visiting global members on its own **global member program** — not on the program at the home company. Use this to mirror what global members receive at their home property (vouchers, guest passes, stipends, etc.). 1. Navigate to [**MEMBERS > Manage Membership Programs**](https://control.peoplevine.com/admin_membership_list.aspx). > **Note (Pro Dash):** Navigate to **REWARD > Manage Membership Programs**. 2. Find the program with the **GLOBAL** badge and click into it. 3. In the **Membership** card on the detail page, under **MEMBER PERKS**, click **MANAGE MEMBER PERKS**. 4. Click **ADD PERK** to configure each perk (quantity and type). ### What Happens Next * **Setup**: [How to Enable a Membership Program into the Global Network](/products/control-panel-overview/admin-overview/enable-global-network.md) * **View a member's transactions**: [How to View a Member's Transactions](/products/control-panel-overview/transactions-overview/view-member-transactions.md) * **Configure house account billing**: [How to Configure House Account Billing](/products/control-panel-overview/admin-overview/configure-house-account-billing.md) *Last updated: 2026-05-29* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.peoplevine.com/products/control-panel-overview/reports-overview/navigate-global-member-billing.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.