> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/refunds-adjustments-overview/cancel-order.md).

# How to Cancel an Order

### Before you begin (Prerequisites)

* **Permissions**: Administrator, Supervisor, Manager, Support, or Account Rep. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).
* **Cancellation note**: A cancellation note is required — decide what to enter before opening the order.
* **Refund expectations**: Cancelling an order **automatically refunds every payment** made against it. If you do not want an automatic refund, do not use the cancel action — handle the refund manually instead. See: [How to Process a Refund](/products/control-panel-overview/refunds-adjustments-overview/process-refund.md).

### Instructions

1. Navigate to [**SELL > View Orders**](https://control.peoplevine.com/orders).

> **Note (Pro Dash):** Navigate to **SELL > Ecommerce > Order History**.

2. Click **VIEW** on the order row to open the order receipt. See: [How to Read an Order Details Page](/products/control-panel-overview/transactions-overview/read-order-details.md).

> Alternative entry point: open the member's CRM profile, scroll to the **Orders** section, and click **VIEW** on the order row.

3. On the order receipt, click **CANCEL ORDER**.
4. Confirm the warning: *"Are you sure you want to cancel this order? All payments will be refunded and all items will be sent back to inventory."*
5. Enter the **cancellation note** when prompted.
6. Submit to complete the cancellation.

### What Happens Next

* **Order status** changes to **Cancelled**.
* **Each payment made on the order** is refunded automatically.
* **The cancellation note** is saved on the transaction record and appears in the `transaction_note` column of the transaction export. See: [Transaction Export Field Reference](/products/control-panel-overview/reports-overview/transaction-export-fields.md).
* **Next step**: To verify a refund processed, open the related transaction record. See: [How to Read a Transaction Details Page](/products/control-panel-overview/transactions-overview/read-transaction-details.md).

*Last updated: 2026-05-29*


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.peoplevine.com/products/control-panel-overview/refunds-adjustments-overview/cancel-order.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.