> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/membership-setup-overview/batch-cancel-memberships.md).

# How to Batch Cancel Memberships

### Before you begin (Prerequisites)

* **Permissions**: Administrator or Supervisor. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).
* **Backup**: Export a full active member report AND a full subscription export before proceeding. This gives you a historical record of what members were set up as and their billing cadence prior to cancellation.

### Instructions

**Step 1 — Export the active member report.**

1. Navigate to [**REPORTS > Standard Reports**](https://control.peoplevine.com/reporting?type=standard).
2. Download the **Active Members** report.

**Step 2 — Prepare the CSV.**

3. Open the export in a spreadsheet application.
4. Change the `card_status` column from `active` to `cancelled` for every member you want to cancel.
5. Remove all columns except:
   * `customer_no`
   * `membership_no`
   * `membership_id`
   * `card_status`
6. Save the file as a CSV.

**Step 3 — Import the CSV.**

7. Navigate to the Data Import page: `control.peoplevine.com/admin_data_import.aspx`
8. Under **Imported Data Type**, select **Members to a Membership**.
9. Attach and load the CSV file.
10. Confirm that all fields are mapped correctly. **`customer_no` must be set as the unique ID.**
11. Click **Import**.

### Best Practice

With all imports, do a sample import of 5 to 10 member records first to confirm the import cancels both the membership and the subscription as expected. Once the sample test is completed and successful, import the remaining members.

### What Happens Next

* **On the member side**: Membership card status changes to Cancelled. Members lose portal and check-in access. Automatic billing is disabled.
* **On the system side**: The import updates the membership card status. Sub-member statuses cascade to Cancelled along with the primary member.

*Last updated: 2026-05-24*


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.peoplevine.com/products/control-panel-overview/membership-setup-overview/batch-cancel-memberships.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.