> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/membership-management-hub/send-membership-card.md). # How to Send a Member Their Digital Membership Card ### Before you begin (Prerequisites) * **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md). * **Member Status**: The member must have an Active membership with a card on record. * **Card Design**: The membership program should have a card design configured. See: [How to Configure Membership Card Design](/products/control-panel-overview/membership-setup-overview/configure-card-design.md). ### Instructions 1. Use the **Search** icon (magnifying glass) in the top navigation bar. Type the member's name or email and select their profile. > Alternatively, navigate to [**CRM > View People**](https://control.peoplevine.com/customers), search by name or email, click **APPLY**, and click the member's **Name**. > **Note (Pro Dash):** Navigate to **CRM > People > View People**. 2. Scroll to the **Memberships** section on their profile. 3. Click **View** on the membership card you want to send. 4. On the membership card view page, click one of the following action buttons in the right-hand column: * **E-mail to Customer** — sends the digital card to the member's email on file. * **SMS to Customer** — sends the digital card to the member's phone number on file. Requires Twilio integration. > **Note**: The card view page has additional action buttons in the same right-hand column: Check In, View Membership Program, Modify Membership Card, and View Member's Profile. > **Note**: Members can also access their digital card directly from the Member Portal under **Account > Memberships**. On the mobile app, the CTA is "Download Digital ID" (directly to wallet). > **Check-In App**: Staff can view a member's ID card directly in the check-in app by searching for the member. The card displays the member name, photo, program, and QR code. ### Best Practice Send the digital card immediately after enrollment so the member can use it for check-in right away. If the member reports they never received it, check their spam folder and verify the email address and phone number in their CRM profile. ### What Happens Next * **On the member side**: The member receives an email or SMS with their digital membership card. They can also view it anytime at **Account > Memberships** in the Member Portal. * **Next step**: [How to Issue Guest Passes to a Member](/products/control-panel-overview/membership-management-hub/issue-guest-passes.md) if the program includes guest pass allocations. *** *Last updated: 2026-05-24* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.peoplevine.com/products/control-panel-overview/membership-management-hub/send-membership-card.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.