> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/membership-management-hub/reset-portal-password.md).

# How to Reset a Member's Portal Password

### Before you begin (Prerequisites)

* **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).

### Instructions

**Option A — Admin resets the password**

1. Use the **Search** icon (magnifying glass) in the top navigation bar. Type the member's name or email and select their profile.

> Alternatively, navigate to [**CRM > View People**](https://control.peoplevine.com/customers), search by name or email, click **APPLY**, and click the member's **Name**.

> **Note (Pro Dash):** Navigate to **CRM > People > View People**.

2. Click **Edit**.
3. Scroll down to the **Member Portal Access** section.
4. Choose one of the following:
   * **Set a new password directly** — enter the new password in the **Password** and **Confirm Password** fields. Click **UPDATE PERSON**.
   * **Email a password reset link** — check the **"E-mail password reset link"** checkbox. Click **UPDATE PERSON**. The member receives an email with a link to set up their own password.

**Option B — Member resets their own password**

1. The member goes to the Member Portal login page.
2. The member clicks **Forgot Password** below the login form.
3. The member enters the email address associated with their account.
4. The member receives an email with a secure link to create a new password.

### Troubleshooting

If a member cannot log in:

1. **Verify their email address** in the CRM matches what they are using to log in.
2. **Check their membership status** — Active members have full portal access. Failed members can log in but see a paywall. Suspended, Cancelled, and Expired members are blocked.
3. **Try resetting the password** using Option A or Option B above.

### Best Practice

Direct members to use the self-service password reset first. This is faster and confirms the member has access to their email. Only use the admin reset if the member is unable to receive the reset email.

### What Happens Next

* **On the member side**: The member receives a password reset email within a few minutes. After setting a new password, they can immediately log in to the portal.

*Last updated: 2026-05-24*


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