> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/membership-management-hub/redeem-guest-pass.md). # How to Redeem a Guest Pass ### Before you begin (Prerequisites) * **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md). * **Guest Pass**: The member must have sent a guest pass that has not expired or been previously redeemed. * **Equipment**: The Check-In by Peoplevine app must be installed on an iPad. ### Instructions #### Option A: Scan the guest's QR code (recommended) 1. Open the **Check-In by Peoplevine** app on the iPad. 2. Scan using an **external Bluetooth scanner** (most common method) or tap the **camera** to use the built-in scanner. 3. The guest presents their QR code (on phone or printed). 4. Point the camera at the QR code. The system validates in real time: * **Valid for today** — success message displays with guest pass details and whether the member who issued the pass is currently checked in. * **Expired or invalid** — error message displays; guest cannot check in. * **Already used** — error message displays (single-use passes only). #### Option B: Look up the member who issued the pass (no QR code) If the guest does not have their QR code, look up the **member** who issued the pass in the Check-In App by name, email, phone, or member ID. You cannot search for a guest directly — locate the member first, then check in their guest from the member's details. #### Option C: Add guests from a member's check-in Staff can add guests directly to a member's check-in if guest passes are enabled and available. Scan or look up the member in the Check-In App, then add the guest from the member's check-in details. #### Option D: Redeem from the Control Panel 1. Navigate to [**MEMBERS > Manage Vouchers**](https://control.peoplevine.com/vouchers). > **Note (Pro Dash):** Navigate to **REWARD > Manage Vouchers**. 2. Click into the specific voucher type (e.g., "Applicant Pass - Trial Guest Pass"). 3. Scroll down to **TRANSFERRED VOUCHERS** or **GENERATED VOUCHERS**. 4. Find the guest pass row and click **REDEEM**. > You can also redeem a generated pass directly from the member's CRM profile: open the **Generated Passes** section and click **REDEEM** on the pass row. #### View and void redeemed passes On the same voucher detail page, scroll to the **REDEEMED VOUCHERS** section to see all redeemed passes. Click **VIEW ALL REDEMPTIONS** to see the full list. Each row shows: Redemption Date, Photo, Name (with "From: \[Member Name]"), Serial #, Customer Location, and Options. To reverse a redemption, click **VOID REDEMPTION** on the pass row. #### Monitor redemptions The voucher detail page shows **Statistics** at the top: available to be redeemed, redeemed count, and an activity chart. Click **VIEW REDEMPTION DATA** for detailed reporting. The **Manage Vouchers** list page shows Issued and Redeemed counts per voucher type. Filter by Status and Pass Type to narrow results. > Transferred and redeemed voucher data — including member name and associated guest name — is currently available only in the dashboard view and cannot be exported. ### Best Practice Always use the guest pass scan or member lookup rather than a manual "anonymous guest" check-in. Anonymous passes still use up a pass from the member's balance, but using the scan or lookup flow provides better tracking and guest visit data. ### What Happens Next * **On the member side**: The member's guest pass balance decreases by one. The redemption appears in their portal under guest pass history. * **On the system side**: Check-in activity appears in [**MEMBERS > Recent Check-Ins**](https://control.peoplevine.com/admin_membership_card_activity.aspx). All devices connected to the Check-In App are notified in real time. * **Next step**: To issue additional passes, see [How to Issue Guest Passes to a Member](/products/control-panel-overview/membership-management-hub/issue-guest-passes.md). *Last updated: 2026-06-12* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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