> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/membership-management-hub/mark-member-vip.md). # How to Mark a Member as VIP ### Before you begin (Prerequisites) * **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md). * **CRM Record**: The person must exist in the CRM. See: [How to Create a Profile](/products/control-panel-overview/membership-management-hub/create-profile.md). ### Instructions 1. Use the **Search** icon (magnifying glass) in the top navigation bar. Type the person's name or email and select their profile. > Alternatively, navigate to [**CRM > View People**](https://control.peoplevine.com/customers), search by name or email, click **APPLY**, and click the person's **Name**. > **Note (Pro Dash):** Navigate to **CRM > People > View People**. #### Assign the VIP custom attribute (recommended) 2. Scroll to the **Attributes** section on the profile. 3. Click **ASSIGN AN ATTRIBUTE**. 4. Select the **VIP client type** attribute group and assign the value **VIP**. This is the recommended approach because the custom attribute: * Syncs to integrated systems (e.g., appears as a **Tag** on the SevenRooms guest profile) * Can be used for reporting, segmentation, and campaigns * Provides a clear, searchable data point across the platform #### Set the VIP star icon (quick toggle) Alternatively, for quick visual flagging: 2. Click the **Star** icon (right below the profile photo). When the star is filled, VIP is enabled. > You can also toggle this via **Edit** on the CRM profile > **Profile Options** > **Person is a VIP** (checkbox). The star icon provides quick VIP visibility in the Control Panel (a yellow star by the member's name) and in the Check-In App, where a **THIS IS VIP CLIENT!** badge appears on the member's check-in screen. However, the star does **not** sync to integrated systems — use the custom attribute for that. See: [How to Manage Custom Attributes](/products/control-panel-overview/admin-overview/manage-custom-attributes.md). > **Best approach**: Use both. Assign the VIP custom attribute for integrations and reporting, and set the star for quick visual confirmation in CP and check-in. 5. Optionally, add a **Staff Note** with context (e.g., "Board member", "Founding member", "Major donor"). > **Note**: VIP is independent of membership status or tier. Any Customer Category (Contact, Prospect, Applicant, Guest, or Member) can be marked as VIP. It does not grant additional portal access or membership perks — it is a staff-facing label for service differentiation. ### Best Practice Establish clear internal criteria for VIP designation (e.g., board members, founding members, top spenders) and document it in your team's operating procedures. Avoid overusing the VIP flag -- if everyone is VIP, no one is. ### What Happens Next * **On the member side**: The member does not receive a notification about the VIP designation. The flag is staff-facing only and does not change the member's portal experience. * **Next step**: To set up alerts when VIP members check in, see: [How to Enable Check-In Alerts for a Member](/products/control-panel-overview/membership-management-hub/enable-checkin-alerts.md). *** *Last updated: 2026-06-12* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.peoplevine.com/products/control-panel-overview/membership-management-hub/mark-member-vip.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.