> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/membership-management-hub/issue-guest-passes.md). # How to Manually Issue Guest Passes to a Member Issue guest passes directly to a member when you need to allocate passes outside the automatic perk cycle — for example, as a courtesy, a one-time bonus, or for a member whose program does not include automatic guest pass allocation. To configure automatic guest pass allocation at the program level, see: [How to Configure Guest Pass Allocation](/products/control-panel-overview/membership-setup-overview/configure-guest-pass-allocation.md). ### Before you begin (Prerequisites) * **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md). * **Admin Setup**: A Guest Pass voucher must exist. If it does not, create one under [**MEMBERS > Manage Vouchers**](https://control.peoplevine.com/vouchers) first. ### Instructions 1. Navigate to [**MEMBERS > Manage Vouchers**](https://control.peoplevine.com/vouchers). > **Note (Pro Dash):** Navigate to **REWARD > Vouchers**. 2. Click the title of the **Single Day Guest Pass** voucher. 3. Click **Issue Voucher**. 4. Select how many passes to issue. 5. Search for the member you want to issue the guest passes to. 6. Confirm the issuance. #### View and manage guest pass vouchers 1. Navigate to [**MEMBERS > Manage Vouchers**](https://control.peoplevine.com/vouchers). 2. Filter by **Type: Vouchers** and **Status: Active** to find guest pass vouchers. 3. The page shows pass metrics: views, downloads, and redemptions. ### What Happens Next * **On the member side**: The member sees their available pass count in the Member Portal under the guest pass module. They enter the guest's first name, last name, mobile number (or email), and an optional message, then click **SEND A PASS**. The guest receives an email/SMS with a link to complete a Guest Pass Form and receive their QR code. > **Important**: The day the guest pass is transferred is the day it will be redeemed — the pass expires at the end of the day. > When a member transfers a guest pass, a guest CRM profile is automatically created. The guest profile links back to the member ("guest of \[Member Name]") under Linked People. * **At check-in**: Staff scan the guest's QR code using the Check-In App camera. The system validates the pass in real time — valid passes show a success message with guest details; invalid or expired passes show an error. * **Tracking**: To view all transferred passes, navigate to [**MEMBERS > Manage Vouchers**](https://control.peoplevine.com/vouchers) → click into the voucher type → **TRANSFERRED VOUCHERS** section. To track guest visit counts, use the **Activity Report** (MEMBERS > Activity Report). Transferred and redeemed voucher data — including member name and associated guest name — is currently available only in this dashboard view and cannot be exported. * **Next step**: [How to Redeem a Guest Pass](/products/control-panel-overview/membership-management-hub/redeem-guest-pass.md). *Last updated: 2026-05-24* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.peoplevine.com/products/control-panel-overview/membership-management-hub/issue-guest-passes.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.