> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/invoices-house-account-overview/identify-portal-payment.md).

# How to Know if a Member Paid via the Portal

### Before you begin (Prerequisites)

* **Permissions**: Administrator, Supervisor, or Support. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).

### Instructions

1. Navigate to [**SELL > View Transactions**](https://control.peoplevine.com/transactions).

> **Note (Pro Dash):** Navigate to **SELL > Transactions > View Transactions**.

2. Locate the transaction and click it to open the transaction detail page.
3. Check the **Processed By** field in the Transaction Details section.

| Processed By value           | What it means                                                                                                                                                                          |
| ---------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Self-Service Transaction** | The member initiated this payment themselves through the member portal (e.g., paying an invoice, checkout for event tickets or other purchases, or paying dues at the failed paywall). |
| **Auto-Billing Transaction** | The system charged this automatically as part of recurring subscription billing.                                                                                                       |

> **Tip**: If Processed By shows a staff member's name, the transaction was initiated manually by that staff member in the Control Panel.

### What Happens Next

* **Next step**: [How to View a Member's Transactions](/products/control-panel-overview/transactions-overview/view-member-transactions.md) for the full transaction history.
* **Related**: [How to See the Payment Method Used on a Transaction](/products/control-panel-overview/transactions-overview/view-transaction-payment-method.md)

*Last updated: 2026-05-24*


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