> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/invoices-house-account-overview/family-billing.md). # How Family Billing Works ### Before you begin (Prerequisites) * **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md). * **Family Memberships Enabled**: The membership program must have sub-members enabled. See: [How to Enable Family Memberships](/products/control-panel-overview/membership-setup-overview/enable-family-memberships.md). ### How it works Family Billing allows a sub-member's purchases that are closed to invoice to roll up to the primary member's House Account for consolidated billing. This is enabled per sub-member — it is not automatic. ### Instructions #### Enable Family Billing for a sub-member 1. Navigate to the sub-member's membership card via [**MEMBERS > View Members**](https://control.peoplevine.com/membership/0/members). > **Note (Pro Dash):** Navigate to **REWARD > Members > All Members**. 2. Click **EDIT** on the sub-member's membership card. 3. Scroll to the **Sub Member Billing** section. 4. Check **Enable Parent House Account** ("Allow this sub-member to charge their House Account to the parent member"). 5. Click **UPDATE MEMBERSHIP CARD**. ![Sub Member Billing section on the membership card edit page — Enable Parent House Account checkbox](/files/lapE3NJ8haq78ssxJMsC) **Enable Parent House Account** is unchecked by default. You must manually enable it for each sub-member. * If checked → All charges to the sub-member's house account will route to the parent member for billing. This also enables the house account feature for this sub-member. * If unchecked → No routing to the parent member. The sub-member's house account is not adjusted. #### What happens when Family Billing is enabled * Any invoice generated on the sub-member's account is automatically reassigned to the primary member's House Account (unpaid balance). * Orders remain on the sub-member's account so the club can track historical spend and activity per member vs. family membership. * When the monthly house account billing runs, all primary and reassigned sub-member invoices are charged to the primary member's payment method on file in one batch charge. > **Important**: Sub-member charges do **not** use the primary member's payment on file (card/ACH) at checkout (real-time payments). Roll-up happens only when the sub-member pays via House Account and an invoice is generated. The primary member's payment on file is used later when the primary member settles their House Account, per normal House Account settlement rules. > **Note (POS — Toast):** A **Card on File** tender on a sub-member's check attempts the **sub-member's** card — not the primary's. If no card is on file or the charge fails, an invoice is generated for the sub-member; Family Billing then rolls that invoice up to the primary member's House Account. #### Override a sub-member charge (reassign an invoice) If the primary member doesn't approve or doesn't want to be charged for a specific sub-member transaction, an admin can reassign the invoice: 1. Navigate to the transaction in the Control Panel. 2. Scroll to the **Customer** section. 3. Click **Remove** next to the billed-to member name to detach from the primary member's House Account. 4. Assign the appropriate payer. ![Transaction detail — Customer section showing the billed-to member with a Remove button to detach from the primary member's House Account](/files/d4xNh3AdOHgp3TbbZ9iB) ### Portal visibility The Member Portal reflects the consolidated household account: * **Primary member**: Sees **all** House Account transactions in the portal — their own and all sub-members' — matching the Control Panel's consolidated household view. * **Sub-member**: Sees only their own charges and transactions. Sub-members can pay their own invoices via the portal — payments are processed through the sub-member's own payment method, not the primary member's. * **Club**: Can also download a consolidated statement PDF from the Control Panel showing both primary and sub-member invoices. > **Note**: The portal Family Billing experience is configured per club by the Peoplevine team and is **off by default** — contact Support or your Account Manager to enable it. The Control Panel always shows the full household account on the primary member's profile regardless of this setting. ### What Happens Next * **On the system side**: Sub-member charges now roll up to the primary member's House Account. * **Next step**: To manage House Account billing settings, see: [How to Configure House Account Billing](/products/control-panel-overview/admin-overview/configure-house-account-billing.md). *Last updated: 2026-06-19* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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