> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/communications-overview/send-push-notifications.md). # How to Send Push Notifications ### Before you begin (Prerequisites) * **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md). * **Mobile App**: Members must have the **current Peoplevine mobile app** installed and updated. Push notifications do **NOT** work on older Enterprise/React app versions. > **Important**: If you need to reach members who may still be on the old app, use email or SMS instead. Push cannot trigger an app update. ### Instructions #### Option A: Send a Marketing Push Notification 1. Navigate to [**CONNECT > Manage App Pushes**](https://control.peoplevine.com/newsletters?message_type=mobile). > **Note (Pro Dash):** Navigate to **CONNECT > Group Messaging > View Mobile App Pushes**. 2. Click **COMPOSE MOBILE APP PUSH**. 3. Set **Delivery Medium** to **Mobile Push (App Only)** and **Type** to **Marketing Newsletter**. 4. Set **Assign a Status** to **Approved** (or leave as Pending Approval if you need someone else to review first). 5. Enter a **Campaign Name**, **Newsletter Subject**, and **Newsletter Message** (320 character limit). 6. Optionally enter a **Push Message Destination** — a portal URL members are routed to when they tap the notification. 7. Under **Newsletter Details**, set **Assign to a Category** and toggle **Send as priority message** if the message is urgent or safety-related. Enabling **Send as priority message** overrides opt-out preferences -- reserve it for urgent or safety-related communications only. 8. Click **CONTINUE**. 9. Click **+ SELECT RECIPIENTS** to choose the target audience, or **SEND TO INDIVIDUAL** for a single member. 10. Optionally click **SCHEDULE WHEN TO SEND** to set a future send time. 11. Click **REVIEW & APPROVE FOR SENDING** to send. > **Tip**: Click **SEND ME A PREVIEW** (in the Newsletter Information panel) to send a test to yourself before a broad send. #### Option B: Set Up a Triggered Push Notification Triggered push notifications fire automatically when a system event occurs. 1. Navigate to [**CONNECT > Manage App Pushes**](https://control.peoplevine.com/newsletters?message_type=mobile). > **Note (Pro Dash):** Navigate to **CONNECT > Notifications > Triggered Response > Mobile App Based**. 2. Click **COMPOSE MOBILE APP PUSH**. 3. Set **Delivery Medium** to **Mobile Push (App Only)** and **Type** to **Triggered Response**. 4. Set **Assign a Status** to **Approved**. 5. Enter a **Campaign Name**, **Newsletter Subject**, and **Newsletter Message**. 6. Click **CONTINUE**. 7. Click **ADD ADDITIONAL TRIGGERS** to assign the trigger events (e.g., "Event registration cancelled"). The notification will be sent automatically each time a trigger event occurs. ### Best Practice Test first — click **SEND ME A PREVIEW** to send a test to yourself, or use **SEND TO INDIVIDUAL**, before a broad send. ### Replying from the Mobile Messaging Inbox When replying to a member from the mobile messaging inbox, two delivery channels are offered: * **SMS** — requires Twilio integration. The reply lands in the portal conversation thread **and** is sent as an SMS text to the member's phone. * **Push Notification** — the reply lands in the portal conversation thread **and** is sent as a mobile-app push notification. The member must have push enabled on their device to see it. ### What Happens Next * **On the member side**: Members with the current app and push notifications enabled receive the message on their device. Tapping opens the Push Message Destination URL if set. * **Next step**: To include push in a multi-step sequence, see: [How to Create a Campaign](/products/control-panel-overview/communications-overview/create-campaign.md). *Last updated: 2026-07-03* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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