> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/communications-overview/send-1to1-communication.md).

# How to Send 1:1 Communication to Members

Reach an individual member directly — a personal email, or a **Push** or **SMS** message — straight from their **CRM profile**. You can also re-send a newsletter to one person and tweak the wording first, and review incoming SMS replies in the inbox.

> To send a newsletter to a group or segment instead, see: [How to Send a Newsletter](/products/control-panel-overview/communications-overview/send-newsletter.md).

### Before you begin (Prerequisites)

* **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).
* **For SMS**: Twilio must be connected. 1:1 texts are delivered through Twilio. See: [How to Set Up Twilio](/products/integrations-overview/setup-twilio.md).
* **For Push**: The member must have the current **Peoplevine mobile app** installed with push notifications enabled. See: [How to Send Push Notifications](/products/control-panel-overview/communications-overview/send-push-notifications.md).

### Email a member one-on-one

1. Open the member's CRM profile — navigate to [**CRM > View People**](https://control.peoplevine.com/customers) and open the person.
2. In the green action buttons at the top of the profile, click **SEND E-MAIL**.
3. **Message Type** is **E-mail**. Choose who the email is **Send From**, and optionally tick **Send me a copy of this e-mail**.
4. **Send To** is pre-filled with the member's email — separate multiple addresses with commas.
5. Optionally add **CC** addresses.

> **Note:** Any URLs in the email are personalized to the member, so **CC'ing is not recommended** — CC'd recipients would open the member's personalized links.

6. Optionally tick **Include an existing newsletter in this message** to pull in newsletter content you can edit before sending.
7. Enter a **Subject** and your **E-mail Message**. Optionally set **Apply a Newsletter Style** (defaults to **Use Default Newsletter Layout**).
8. Click **SEND**.

### Send a Push or SMS message one-on-one

1. Open the member's CRM profile ([**CRM > View People**](https://control.peoplevine.com/customers), then open the person).
2. In the same green action buttons, click **SEND MESSAGE** to open the **Message Thread**. It shows your recent conversation with the member and loads new replies automatically.
3. Choose the channel:
   * **Push** — delivered to the member's mobile app (they must have the app with push enabled).
   * **SMS** — sent as a text message via Twilio (Twilio must be connected).
4. Type your message and click **SEND**.

### Re-send a newsletter to one member

* **Send as-is:** Open the newsletter and click **SEND TO INDIVIDUAL**, then search for the member. The newsletter is sent exactly as built.
* **Tweak first:** Use **SEND E-MAIL** from the member's profile (above) and tick **Include an existing newsletter** to edit the content before sending.

### Review incoming SMS replies

1. Navigate to [**CONNECT > View Inbox**](https://control.peoplevine.com/messaging/sms/inbox).

> **Note (Pro Dash):** Navigate to **CONNECT > Individual Messaging > SMS > Inbox**.

2. Incoming messages from all members are listed here. Filter by **Date**, **Folder**, or **Type**.
3. Click **SEND A MESSAGE** to start or reply to a conversation, or **ALERT ME WHEN SMS RECEIVED** to be notified of new inbound texts.

### What Happens Next

* **Track sent emails**: View delivery, opens, and clicks from [**CONNECT > View E-mails Sent**](https://control.peoplevine.com/messaging/email/sent).

> **Note (Pro Dash):** Navigate to **CONNECT > Individual Messaging > E-mails Sent**.

* **Message a group instead**: See [How to Send a Newsletter](/products/control-panel-overview/communications-overview/send-newsletter.md).
* **Related**: [How to Send Push Notifications](/products/control-panel-overview/communications-overview/send-push-notifications.md) · [How to Set Up Twilio](/products/integrations-overview/setup-twilio.md).

***

*Last updated: 2026-07-07*


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