> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/communications-overview.md).

# Communications

All outbound messaging in Peoplevine runs through the **CONNECT** module. A single newsletter is the content container for email, SMS, and mobile push — whether it's a one-off send, a recurring digest, an automatic triggered response, or a step in a campaign. They share the same builder, the same recipient selection, and the same delivery tracking.

> **Note (Pro Dash):** The CONNECT module is organised into **Group Messaging**, **Individual Messaging**, **Notifications**, and **Layouts & Templates**.

### Message types

When you compose a newsletter you choose a **Type**, set on the **Delivery Medium** form:

| Type                     | What it is                                                                                                                       | When it sends                                                                    |
| ------------------------ | -------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------- |
| **Marketing Newsletter** | A send to a group, segment, or individual.                                                                                       | After approval — on demand or at a scheduled time. Subject to opt-out.           |
| **Triggered Response**   | A single message that fires automatically when a user performs an action (e.g. membership activation, appointment confirmation). | Immediately when the event occurs.                                               |
| **Campaign**             | A multi-step automated sequence with timing and conditions.                                                                      | Based on the time delay set on the campaign, after the triggering action occurs. |

### Channels

* **Email** — built in the newsletter builder. New accounts use the current block-based **Email Builder v2** (the original v1 builder remains available). See [How to Build & Send an Email Newsletter](/products/control-panel-overview/communications-overview/build-send-email-newsletter.md) and [How to Use Email Builder v2](/products/control-panel-overview/communications-overview/email-builder-v2.md).
* **SMS** — text sends via Twilio (plain text — no HTML or images). See [How to Set Up Twilio](/products/integrations-overview/setup-twilio.md).
* **Mobile push** — to members with the Peoplevine app installed. See [How to Send Push Notifications](/products/control-panel-overview/communications-overview/send-push-notifications.md).

### The approval model

A **Marketing Newsletter** must reach **Approved** status — via **REVIEW & APPROVE FOR SENDING** — before it sends, and before a recurring schedule will fire. **Triggered Responses** and **Campaigns** activate immediately once configured.

> Enabling **Send as priority message** overrides opt-out preferences. Reserve it for urgent or safety-related messages only.

### Deliverability

Outbound email depends on correct sender setup — an authorized **Sending Address**, a **Reply-to Address**, and domain authentication (SPF/DKIM). See [How to Manage Email Delivery Settings](/products/control-panel-overview/admin-overview/manage-delivery-settings.md).

### Tracking

Delivery, opens, and clicks for sent newsletters appear in [**CONNECT > View E-mails Sent**](https://control.peoplevine.com/messaging/email/sent).

> **Note (Pro Dash):** Navigate to **CONNECT > Individual Messaging > E-mails Sent**.

### Where to start

* [How to Build & Send an Email Newsletter](/products/control-panel-overview/communications-overview/build-send-email-newsletter.md)
* [How to Send a Newsletter](/products/control-panel-overview/communications-overview/send-newsletter.md)
* [How to Send 1:1 Communication to Members](/products/control-panel-overview/communications-overview/send-1to1-communication.md)
* [How to Set Up Recurring Messages](/products/control-panel-overview/communications-overview/setup-recurring.md)
* [How to Set Up Triggered Emails](/products/control-panel-overview/communications-overview/setup-triggered-emails.md)
* [How to Create a Campaign](/products/control-panel-overview/communications-overview/create-campaign.md)
* [How to Send Push Notifications](/products/control-panel-overview/communications-overview/send-push-notifications.md)
* [How to Optimize Images for Email Campaigns](/products/control-panel-overview/communications-overview/optimize-email-images.md)

***

*Last updated: 2026-07-02*


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.peoplevine.com/products/control-panel-overview/communications-overview.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.