> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/charging-payments-overview/manage-gift-cards.md). # How to Manage Gift Cards and Stipends Gift cards (labelled **Gift Certificate** in the issuing flow) are stored-value credits members can spend at the POS and in the Member Portal. Both gift cards and stipends flow into a member's **House Credits** balance. By default, only gift cards are applied toward House Account bill payments — but the **House Account Credits** company setting can be switched from **Gift Cards Only** to **All Credit Types (Gift Cards, Stipends, etc.)** to include stipends too. See: [How to Configure Company Settings](/products/control-panel-overview/admin-overview/configure-company-settings.md). ### Before you begin (Prerequisites) * **Permissions**: You must be an **Administrator**, **Supervisor**, **Manager**, **Support**, **Waitstaff**, or **Account Rep**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md). ### Issuing gift cards and stipends Gift cards and stipends are both issued from the **Charge For Gift Card** screen in the Control Panel. For the full step-by-step — certificate type, expiration, amount, and payment — see [How to Add House Credit](/products/control-panel-overview/charging-payments-overview/add-house-credit.md). You set the restriction type (below) as part of that flow. ### Restriction types Restriction types control where a gift card or stipend can be redeemed (General, Food & Beverage, Hotel, or Spa & Wellness). You set them when you issue the credit — see [How to Add House Credit](/products/control-panel-overview/charging-payments-overview/add-house-credit.md#restriction-types) for the full breakdown, location scope, badges, and how to enable them. ### Redeem a gift card or stipend * **At the POS** — gift cards and stipends redeem through the **Auto** or **Credits** tender. * **From the Control Panel** — use the **Redeem Gift Card/Stipend** tool. > **Note (Pro Dash):** The gift-card tools are grouped under **SELL > Gift Cards + Stipends** — Issue New Gift Card/Stipend, Redeem Gift Card/Stipend, Balance Report, and View All Issued Certs. ### View balances and export * **Balances** — the **Balance Report** shows outstanding credit balances. * **Export** — open [**SELL > View All Issued Certificates**](https://control.peoplevine.com/giftcards), filter, and export the issued gift-card list to CSV. ### What Happens Next * **On the member side**: gift certificates and stipends appear in the member's **House Credits** balance in the Member Portal. Members can spend gift cards at the POS, and gift cards can be applied toward House Account bill payments. * **Related**: [How to Add House Credit](/products/control-panel-overview/charging-payments-overview/add-house-credit.md) (issue a gift card or stipend) · [How to Configure a Recurring Stipend](/products/control-panel-overview/invoices-house-account-overview/configure-stipend-perk.md). *Last updated: 2026-07-09* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.peoplevine.com/products/control-panel-overview/charging-payments-overview/manage-gift-cards.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.