> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/charging-payments-overview/find-members-no-payment.md).

# How to Identify Members Without a Card on File

### Before you begin (Prerequisites)

* **Permissions**: Administrator, Supervisor, or Support role. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).

### Instructions

**Method 1 — Quick filter on View Subscriptions:**

> **Note**: This filter is relevant for subscription holders only. It will not include members enrolled in Membership ID programs without a subscription.

1. Navigate to [**SELL > View Subscriptions**](https://control.peoplevine.com/subscriptions).

> **Note (Pro Dash):** Navigate to **Sell > Subscriptions > View Subscriptions**.

2. Click the **UPCOMING WITH NO PAYMENT ON FILE** quick filter button.
3. Review the resulting list of subscriptions missing a stored payment method.

> Alternatively, use the filter panel checkbox **Only show subscriptions with no payment on file** and click **APPLY**. This shows all subscription holders without a payment on file regardless of billing date, while the quick filter button above filters by next billing date within the next 60 days.

**Method 2 — Download the CSV report:**

1. Navigate to [**REPORTS > Standard Reports**](https://control.peoplevine.com/reporting?type=standard).
2. Scroll to the **Additional Reports** section.
3. Click **View** next to **Members and Sub-Members with No Payment on File**, then click **Export Report** on the next page.
4. Open the downloaded file to review all affected members and sub-members.

> **Note (Pro Dash):** Standard Reports is accessible via the Company dropdown > **Reporting Dashboard**.

### What Happens Next

* **Next step**: [How to View a Member's Transactions](/products/control-panel-overview/transactions-overview/view-member-transactions.md)

*Last updated: 2026-05-24*


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