> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/billing-payments-hub/reactivate-subscription.md).

# How to Reactivate a Subscription

### Before you begin (Prerequisites)

* **Permissions**: Administrator, Supervisor, or Support role. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).
* **Payment Information**: A valid payment method must be on file. If missing, open the subscription edit form and update the **Payment Information** section before reactivating.
* **Billing Date**: Determine when the first reactivation charge should process.

### Instructions

1. Navigate to [**SELL > View Subscriptions**](https://control.peoplevine.com/subscriptions).

> **Note (Pro Dash):** Navigate to **SELL > Transactions > View Subscriptions**.

2. Filter by **Cancelled** or **Pending/Paused** status to find the subscription. Click **Edit**.

> Alternatively, use the **Search** icon (magnifying glass) in the top navigation bar to find the member's CRM profile. Locate the subscription under the **Subscriptions** section and click **Edit**.

3. Change the **Subscription Status** to **Active**.
4. Review and update the **Next Billing Date** — it will show the last billing date from before the subscription was deactivated. Update it to the desired next charge date.
5. Scroll down to the **Payment Information** section and confirm a valid payment method is on file.
6. Click **UPDATE SUBSCRIPTION**.

> **Important**: This workflow applies to **Cancelled** and **Pending/Paused** subscriptions only. For **Failed** subscriptions, do not manually change the status — either leave the subscription for the member to pay via the portal paywall, or use the **Take Payment** flow on the subscription. Once payment succeeds, the subscription automatically moves back to Active.

### Best Practice

Before reactivating, scroll to the Payment Information section in the subscription edit form to confirm the card on file is valid and not expired. An expired card will cause the charge to fail immediately, returning the subscription to Failed status.

### What Happens Next

* **On the billing side**: The charge processes on the Next Billing Date (or immediately if left blank). Member access is restored. Billing resumes on the configured frequency going forward.
* **Member self-reactivation**: Members in Failed status can also reactivate from the member portal — on their next login they are prompted to make a payment, which automatically re-activates the subscription.
* **Next step**: To adjust the rate or frequency after reactivation, see: [How to Manage Subscription Billing](/products/control-panel-overview/billing-payments-hub/manage-subscription-billing.md).

*Last updated: 2026-05-24*


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://help.peoplevine.com/products/control-panel-overview/billing-payments-hub/reactivate-subscription.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.