> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/billing-payments-hub/freeze-subscription.md). # How to Freeze (Pause) a Subscription ### Before you begin (Prerequisites) * **Permissions**: Administrator, Supervisor, or Support role. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md). * **Reactivation Date**: Know when billing should resume before freezing. ### Instructions 1. Navigate to [**SELL > View Subscriptions**](https://control.peoplevine.com/subscriptions). > **Note (Pro Dash):** Navigate to **SELL > Transactions > View Subscriptions**. 2. Find the subscription and click **Edit**. 3. Change the **Subscription Status** to **Pending/Paused**. A **Re-activate On** date field appears below the status. 4. Set the **Re-activate On** date to when billing should resume. Leave it blank if you do not want the subscription to auto-reactivate. * To skip billing during the freeze, also set the **Next Billing Date** to the reactivation date — the system will still charge on whatever Next Billing Date is set, regardless of the Re-activate On date. > **Warning**: If the Next Billing Date is earlier than the Re-activate On date, the system will charge on the Next Billing Date and the subscription status will change to Active — effectively ending the freeze early. > **Note**: The **Re-activate On** field defaults to **1/1/1900**. Always clear or correct this date — if left as-is, the subscription will not auto-reactivate as expected. 5. Click **UPDATE SUBSCRIPTION**. ### Best Practice Communicate the freeze start and end dates to the member via email or a CRM note to prevent confusion when access is removed and later restored. ### What Happens Next * **On the member side**: The member's portal access is blocked and check-in is disabled. On the Re-activate On date, the status automatically changes to Active and billing resumes. * **Next step**: To restore a frozen subscription manually, see: [How to Reactivate a Subscription](/products/control-panel-overview/billing-payments-hub/reactivate-subscription.md). *Last updated: 2026-05-24* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.peoplevine.com/products/control-panel-overview/billing-payments-hub/freeze-subscription.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.