> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/billing-payments-hub/disable-automatic-payments.md).

# How to Disable Automatic Payments

There are two independent automatic payment mechanisms in Peoplevine. Disabling one does not affect the other — you may need to disable both depending on the situation.

| Mechanism                              | What it does                                                         | Where to disable                                         |
| -------------------------------------- | -------------------------------------------------------------------- | -------------------------------------------------------- |
| **House Account Automatic Collection** | Sweeps open invoices on the 5th (Monthly) or daily                   | CRM profile > Enable Automatic Collection toggle         |
| **Subscription Auto-Billing**          | Charges recurring dues via the billing engine (runs daily overnight) | Subscription edit form > "Automatically charge" checkbox |

### Before you begin (Prerequisites)

* **Permissions**: Administrator, Supervisor, or Support. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).

### Instructions

#### Option A: Disable House Account Automatic Collection

This stops the system from sweeping open invoices for this member. Invoices will remain open until collected manually.

1. Navigate to [**CRM > View People**](https://control.peoplevine.com/customers) and open the member's profile.
2. Click **Edit**.
3. In the **Enable Automatic Collection** section, toggle OFF **"Automatically Collect Their House Account"**.
4. Click **Update Person**.

#### Option B: Disable Automatic Subscription Billing

This stops the billing engine from charging the subscription **and** from generating an invoice. You will need to manually generate an invoice from the Take Payment flow on the subscription each billing cycle.

1. Navigate to [**SELL > View Subscriptions**](https://control.peoplevine.com/subscriptions), find the subscription, and click **Edit**.

> Alternatively, use the **Search** icon (magnifying glass) in the top navigation bar to find the member's CRM profile. Locate the subscription under the **Subscriptions** section and click **Edit**.

3. Toggle OFF **"Automatically charge the customer each billing cycle"**.
4. Click **Update Subscription**.

> **Important**: These are two separate systems. A transaction labeled **"Auto-Billing Transaction"** in the transaction log was processed by the subscription billing engine — not the house account sweep. House account sweep transactions are labeled **"House Account"**.

### Best Practice

When a member requests no automatic charges at all, disable both mechanisms. Check the transaction log labels ("Auto-Billing Transaction" vs "House Account") to confirm which system processed an unexpected charge before troubleshooting.

### What Happens Next

* **House Account (Option A)**: Open invoices will accumulate but will not be swept automatically. You can still collect payment manually from the Invoices page.
* **Subscription (Option B)**: No dues payment or invoice will be generated on the next billing date. Navigate to the subscription and use the Take Payment flow to process a manual charge or generate an invoice.
* **ACH / GoCardless**: If you also need to remove an ACH payment method, note that admin-deleted ACH records do not cancel the GoCardless mandate — see: [How to Update a Member's Payment Method](/products/control-panel-overview/charging-payments-overview/update-member-payment-method.md) for the full process.

*Last updated: 2026-05-24*


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