> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/billing-payments-hub/cancel-subscription.md).

# How to Cancel a Subscription

### Before you begin (Prerequisites)

* **Permissions**: Administrator, Supervisor, or Support role. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).
* **Cancellation Date**: Determine whether cancellation should be immediate or at the end of the current billing period.

> **Cancelling a membership vs a subscription**: For **Membership ID** programs (no billing), cancel directly on the membership card. For **Paid** memberships with a subscription, cancel the subscription using the steps below — the membership card status will follow. See also: [How to Edit a Membership](/products/control-panel-overview/membership-management-hub/edit-membership.md).

### Instructions

1. Navigate to [**SELL > View Subscriptions**](https://control.peoplevine.com/subscriptions).

> **Note (Pro Dash):** Navigate to **SELL > Transactions > View Subscriptions**.

> Alternatively, use the **Search** icon (magnifying glass) in the top navigation bar to find the member's CRM profile. Locate the subscription under the **Subscriptions** section and click **Edit**.

2. Find the subscription and click **Edit**.
3. Change the **Subscription Status** to **Cancelled**. A **Requested Cancellation Date** field appears, pre-populated with today's date.
   * Leave as-is to cancel immediately.
   * Enter a future date (e.g., end of the current billing period) to allow the member to finish their paid period before access is revoked.
4. Click **UPDATE SUBSCRIPTION**.

### Best Practice

For members who have already paid for the current cycle, set the cancellation date to the end of the billing period rather than cancelling immediately.

### What Happens Next

* **On the member side**: No further charges are processed after the cancellation date. The subscription and membership card status change to Cancelled. The member loses portal and check-in access. Any linked sub-member statuses also cascade to Cancelled.
* **Next step**: If the member returns later, see: [How to Reactivate a Subscription](/products/control-panel-overview/billing-payments-hub/reactivate-subscription.md).

*Last updated: 2026-05-24*


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