> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/control-panel-overview/admin-overview/enable-global-network.md).

# How to Enable a Membership Program into the Global Network

### Before you begin (Prerequisites)

* **Permissions**: You must be an **Administrator**. See: [How to Manage Users and Permissions](/products/control-panel-overview/admin-overview/manage-roles-permissions.md).
* **Membership Program**: The program must already exist. See: [How to Create a Membership Program](/products/control-panel-overview/membership-setup-overview/create-membership-program.md).
* **Peoplevine back-end setup**: Global Network connections between companies are configured by the Peoplevine team. Contact your account manager and share the `company_no` and `membership_no` for each company in the network. All companies must be on the **same Region server** (Region 1 or Region 2).

### Instructions

1. Navigate to [**MEMBERS > Manage Membership Programs**](https://control.peoplevine.com/admin_membership_list.aspx).

> **Note (Pro Dash):** Navigate to **REWARD > Manage Membership Programs**.

2. Click **EDIT** next to the membership program you want to enable for the Global Network.
3. In the **Billing for this Membership** section, check **"Members will be added to a Global Network when joining."**
4. Select the Global Network from the dropdown that appears.
5. Click **UPDATE MEMBERSHIP**.
6. Test the sync:
   * Enroll a test member into the program.
   * Wait approximately **10–15 minutes** for the member sync to propagate to connected companies.
   * Verify the member appears in the connected company's member list with the correct membership and access level.

> **Caution**: Do **not** assign the Global Network to the Global Network membership program itself. This creates an infinite loop in the system.

### What data propagates across the network

| Shared with all connected companies          | Not visible to partner properties   |
| -------------------------------------------- | ----------------------------------- |
| Name, birthday, contact info, photo          | Subscriptions                       |
| Customer attributes                          | Guest passes                        |
| Card on file                                 | Vouchers                            |
| Check-in activity                            | Survey data                         |
| Dining reservations, event tickets, bookings | Profile notes                       |
| Frequently purchased items                   | Newsletters (unless sent to the GN) |
| Applications from other properties           |                                     |

### What Happens Next

* **On the member side**: Members can access all connected properties through the member portal with a single login. Data propagates automatically within approximately 10–15 minutes of enrollment.
* **Manual sync options**:
  * **Entire program**: On the membership program page, click **SYNC GLOBAL MEMBERS** to push all enrolled members to connected companies.
  * **Individual member**: On the member's CRM profile (below the profile photo), click **Push Member**.

### Troubleshooting

#### Member not syncing to connected company

* **Cause**: Sync relies on **email matching**. If the member's email address was changed after enrollment, the sync will not find the matching record.
* **Resolution**: Ensure the member's email is consistent across all connected companies, then trigger a manual sync via **SYNC GLOBAL MEMBERS** on the membership program page.

#### Member has a Connected Account but cannot log in

* **Resolution**: The password must be set in the **first authentication company** (the company the portal authenticates against), not the partner company. If the member still cannot log in, go to their profile in the connected company, delete the connection under **Connected Platforms**, then click **Push Member** to re-sync.

#### Duplicate memberships appearing cross-platform

* **Cause**: A member in one location (e.g., Las Vegas) has both their local membership and a synced membership from another location (e.g., New York).
* **Resolution**: Set the incorrect membership to **Archived** to remove it from the member's active view.

*Last updated: 2026-05-24*


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