> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/check-in-app-overview/member-statuses-checkin.md).

# Member Statuses at Check-In

Membership status determines whether a member can be checked in at the door using the Check-In App. This article covers how each status behaves at check-in.

For full status definitions and billing effects, see: [Status Code Reference](/status-codes-reference.md).

***

### Check-in by status

| Status        | Check-in result                                                                                                                          |
| ------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| **Active**    | Check-in succeeds.                                                                                                                       |
| **Failed**    | Check-in fails — the app shows "Membership card has failed billing and requires a payment."                                              |
| **Cancelled** | Check-in fails — the app shows "Membership card has been cancelled."                                                                     |
| **Pending**   | Check-in fails — "This membership is currently not active. Please ask person to check the member app or to contact the membership team." |
| **Suspended** | Check-in fails — "This membership is currently not active. Please ask person to check the member app or to contact the membership team." |
| **Expired**   | Check-in fails — "This membership is currently not active. Please ask person to check the member app or to contact the membership team." |

Only an **Active** membership allows a member through. Any non-Active status returns a **Failed Check-in** alert with a human-readable message stating the reason (as in the Failed and Cancelled examples above).

> If the scanned QR code or provided data does not match any membership (for example, an invalid or unrecognized code), the app shows a **Failed Check-in** alert reading "Error: No membership matching the provided data was found."

For step-by-step check-in flows, see: [How to Check In a Member by Scan](/products/check-in-app-overview/scan-member.md) · [How to Look Up a Member Manually](/products/check-in-app-overview/manual-lookup.md).

***

### What Happens Next

* **Active members**: Check-in is recorded and logs to the CRM profile and reports.
* **Non-Active members**: No check-in is recorded. The status remains unchanged until the membership team or the member resolves the underlying issue.

*Last updated: 2026-06-12*


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