> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/check-in-app-overview/member-id-cards.md). # What Are Member ID Cards A Peoplevine **Member ID Card** is the credential a member presents at the door to be checked in. Every member with an Active card status has one — and it can be found in more than one place: 1. **Inside the Member Portal** — viewable on any phone or computer 2. **In a phone wallet** — Apple Wallet (iOS) or Google Wallet (Android), once the member downloads it 3. **In the control panel** — the member ID also lives under the member's CRM profile, in the Membership details section (shown as the Membership number) The card is the member's ID rendered for whichever way they want to carry it. ### What a card represents * **A member with multiple memberships sees multiple cards** in their portal wallet (e.g., one for Individual, one for an Add-On). * **Sub-members get their own card.** Each sub-member on a family membership has a separate portal account and a separate card. * **Card status follows membership status.** When a primary member's status changes, every card on the membership reflects the new status. See: [Overview: Member Statuses and Their Effects](/products/control-panel-overview/membership-management-hub/member-statuses-overview.md). ### Where to find the member ID | Location | What's shown | | --------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | | **Member Portal (digital)** | The membership ID. The QR code is **not** shown here — the member must download the card to their phone wallet to surface the QR code. | | **Apple Wallet (iOS)** | The downloaded card, including the QR code, scanned by the iPad camera or a paired Bluetooth scanner. | | **Google / Android Wallet** | The downloaded card, including the QR code, scanned by the iPad camera or a paired Bluetooth scanner. | | **Control panel** | The Membership number, under the member's CRM profile in the Membership details section. | ### How members get their card 1. The member is enrolled in a membership program. The system creates the card automatically. 2. In the Member Portal, the member can see their membership ID. To surface the QR code, they download the card to their phone wallet. 3. From the portal, the member can: * **Add to Apple Wallet** (iOS) or **Add to Google Wallet** (Android) * **Send via email** — send the card to their inbox (from the **•••** menu on the card, desktop portal) * **Print copy** — print a copy of the card (from the **•••** menu on the card, desktop portal) 4. Once the card has been downloaded to the wallet, and in the Member Portal, the member can see whether a membership has been canceled. > **Note**: Welcome emails are **not** set up and triggered automatically. If a club wants a welcome email to point members to their card, the club must set it up as a triggered email. For step-by-step instructions members can follow, see *How Members Download Their ID Card to Their Wallet* (separate member-facing article). > **Refreshed card (Member App)**: In the mobile app, tapping the membership card now opens the member's **QR code instantly** in a redesigned full-screen view with the club's branding. The card also uses the **membership-specific logo** (falling back to the company logo if none is set) and shows the member name and ID at a larger size. ### Card status on scan There is **no visual change** to the card itself when a membership's status changes. To see whether a card is active, failed, pending, etc., staff must **scan** the card — the status is returned on the scan. ### Card design and graphic The card design (colours, logo, layout) is set per club via the card design configuration. To change it, see: [How to Configure Membership Card Design](/products/control-panel-overview/membership-setup-overview/configure-card-design.md). ### What Happens Next * **On the member side**: The member opens their wallet at the door and scans the card. Check-in is recorded immediately and visible on their CRM profile. * **In reporting**: Check-in activity is logged against the member's profile. * **Next step**: [How to Configure Membership Card Design](/products/control-panel-overview/membership-setup-overview/configure-card-design.md). *Last updated: 2026-06-11* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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