> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/check-in-app-overview/manual-lookup.md).

# How to Look Up a Member Manually

### Before you begin (Prerequisites)

* **Device**: Check-In App installed and logged in on an iPad.
* **Member**: The member exists in the CRM (regardless of membership status).

### Instructions

#### Search and check in

1. Open the Check-In App on the iPad. You land on the guest list, where you can swipe through members' membership cards. Tapping a member opens their record, with options to view their profile, add a guest, and check them in.
2. Tap the **search** icon in the left floating navigation dock.
3. Type the member's first name, last name, phone, member ID, or email to find them. Results update as you type.
4. Tap the correct member to open their record.
5. Tap the green check-in button. This marks their membership card with the last check-in date, and the member is checked in. There is no confirmation pop-up.

For a video walkthrough, see the [Search for a Member guide](https://screeching-catfish.clueso.site/share/ee3d40cb-d032-481a-8b25-fef3264098df).

> **Looking for Control Panel search?** This article covers search within the Check-In App only. To search for a member in the Control Panel, see: [How to Search for a CRM Record](/products/control-panel-overview/membership-management-hub/search-crm-record.md).

### What Happens Next

* The check-in timestamp is recorded in the system.
* The activity appears in [**MEMBERS > Recent Check-Ins**](https://control.peoplevine.com/admin_membership_card_activity.aspx) in the Control Panel.

> **Note (Pro Dash):** Navigate to **REWARD > Recent Check-Ins**.

* Data entered in the app saves to the member's CRM profile.
* **Next step**: To check in a guest alongside the member, see [Guest Passes — Overview](/products/check-in-app-overview/guest-passes-overview.md).

*Last updated: 2026-07-12*


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