> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/check-in-app-overview/guest-passes-overview.md).

# Guest Passes — Overview

A **Guest Pass** is a digital credential a member can issue (or that staff can issue on their behalf) so a non-member can be checked in at the club. Guest Passes are tracked in the CRM so clubs can see who came as whose guest, how many passes a member has used, and when guests visit.

This article is the conceptual overview. For step-by-step setup and operations, see the deeper articles linked at the bottom.

### How Guest Passes work end-to-end

```
Membership Program perks
        │ allocate guest passes (e.g., 4/month)
        ▼
Member's account ─────► Member shares pass via portal (email/phone)
        │                       │
        │ or                    ▼
        │              Guest receives pass
        │                       │
        ▼                       ▼
Staff issues pass     ┌── Guest arrives ──┐
manually (CP/App)     │                    │
        │             ▼                    ▼
        ▼      App: scan pass        App: anonymous /
        Pass is        │              named guest
        attached to    ▼                    │
        member's       Pass redeemed ◄──────┘
        account                │
                               ▼
                Activity logs to member's CRM profile
                Member optionally notified (Twilio SMS/email)
```

### Where Guest Passes show up

| Surface                                                                       | What you see                                                                     |
| ----------------------------------------------------------------------------- | -------------------------------------------------------------------------------- |
| **Membership Program > Perks** (CP)                                           | Where guest pass allocation is configured (e.g., *Single Day Guest Pass*)        |
| [**Members > Manage Vouchers**](https://control.peoplevine.com/vouchers) (CP) | Where you select a voucher type and issue passes manually to a member            |
| **Member's CRM profile**                                                      | Available pass count, history of passes issued and shared                        |
| **Member Portal**                                                             | Member shares passes from their account (sends to a guest's email or phone)      |
| **Check-In App**                                                              | Staff redeem passes at check-in (anonymous count or named guest with CRM record) |

### What the Check-In App does for Guest Passes

* **Recent Guests** — repeat guests appear in the **Recent Guests to add** section at the bottom of the screen, pre-filling their details so staff can add a repeat guest using just their first name or profile image.
* **Anonymous count check-in** — the default setting, for quick count creation. If a member brings several guests, staff can check them all in at once using **CHECK-IN ALL**.
* **Named guest** — for clubs that require more security, adding a guest's name and email creates a CRM record for the guest and sends a guest pass to their email or phone number.

### What you see on the Add Guest screen

* The member's available guest pass count and the number of guest passes shared with them appear at the top of the screen.
* The **Anonymous guest** toggle switches between an anonymous count and a named guest.
* **Arrival date** and **Arrival time** set when the guest is expected. You can send a pass for a **future visit** by setting a future arrival date and time.
* **SEND GUEST PASS** sends the pass to the named guest's email or phone; the button shows **PASS SENT** once sent.
* **CHECK-IN** logs the guest against the member's account.

### What Happens Next

* **On the staff side**: At the door, tap **Add Guest** (or navigate to the scan and tap **Add a Guest here**) to log the guest against the member's account.
* **Next step**: [How to Configure Guest Pass Allocation](/products/control-panel-overview/membership-setup-overview/configure-guest-pass-allocation.md) · [How to Manually Issue Guest Passes to a Member](/products/control-panel-overview/membership-management-hub/issue-guest-passes.md).

***

**Video walkthrough**: [Guest Passes — Check-In App](https://screeching-catfish.clueso.site/share/835e301e-7227-4c0e-919e-1d46ef082eb2)

*Last updated: 2026-06-12*


---

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