> For the complete documentation index, see [llms.txt](https://help.peoplevine.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.peoplevine.com/products/check-in-app-overview.md). # Check-In App **Check-In by Peoplevine** is a staff-facing iPad app for managing member arrivals at the front desk. Staff use it to view recent check-ins, filter by date, location, or type, and take quick actions on each check-in record. The app shares the same data source as the Control Panel. Check-ins recorded in the app appear immediately in member CRM profiles and feed into Control Panel reports. ### Where to get it Search **Check-In App by Peoplevine** in the Apple App Store. If you do not see it, contact Peoplevine Support for a direct link. > **Note**: The older **Guest Sign-In app** may appear alongside the new Check-In App. It is still available for clubs running legacy flows, but new features are released in the new app only. The app itself is included with Peoplevine; optional hardware add-ons (such as Bluetooth scanners) are available separately. Scanners with **BLE connectivity** scan membership cards, event tickets, and guest passes consecutively without staff interaction — non-BLE scanners require a screen tap after each scan. ### Device requirements * iPad only (iOS 16.5 or higher) * Some users may be able to download it on Macs through the App Store, but iPad is the officially supported device * Available worldwide on the Apple App Store ### Who the app is for The app is staff-facing only. Members do not log in — they present their digital card or wallet pass; staff manage check-ins, notes, and quick actions. Using the Check-In App requires an **Administrator** account. Permissions are the same for every user — there are no per-role differences in the app. > **Note**: The Check-In App does not support SSO. Create a dedicated user for the app (e.g., `checkin@yourclub.com`) and tick **Enable authentication with Azure Active Directory** on that user. ### Logging in At login, select your region: * **Americas** — if your Control Panel is at `control.peoplevine.com` * **EMEA** — if your Control Panel is at `control.peoplevine.co.uk` Enter your email and password. After the first login, Face ID is available for subsequent logins. If your account has access to multiple companies, the app shows a list after login. Select the company you want to work in. ### The Arrive screen After login, the app lands on the **Arrive** screen, which shows recent check-ins. **Views** * **Card view** — one check-in per card, with full details visible * **Table view** — condensed list, more records visible at once **Filters** | Filter | What it does | | -------- | ---------------------------------------------------------------------------------------------- | | Location | If multiple check-in apps are installed, select a specific location to show only its check-ins | | Date | Set a time filter using the date picker to view check-ins from a specific date | | Type | Filter by members, guests, or everyone; shows total count for the selected type | **Search** Use the search field to find a specific check-in by name — for example, search "Tom" to find all check-ins with that name. ### What each check-in card shows * Check-in source * Member name * Membership details * Member ID * Check-in time and type * Quick actions: add a note, add a guest ### Data and reporting Check-ins entered in the app save to the member's CRM profile. The check-in location displays the scanner or zone name (not GPS coordinates), so staff can see exactly which entry point was used. The app displays check-ins from supported integrations (Book4Time, SevenRooms, Opera OHIP) using the same data source as the Control Panel. For reporting on total daily check-ins, export check-in data from the Control Panel. The app does not allow records to be deleted. To remove test check-ins, manage and remove them from the Peoplevine Control Panel. ### App updates When a new version of the Check-In App is available, a banner appears in the app prompting you to update. If automatic app updates are enabled in your iPad's App Store settings, the app updates itself. Otherwise, update manually from the App Store. ### Webinar Watch the recorded [Check-In App product webinar (September 15, 2025)](https://vimeo.com/1118757170). ### Related articles * [How to Scan a Member](/products/check-in-app-overview/scan-member.md) * [How to Look Up a Member Manually](/products/check-in-app-overview/manual-lookup.md) *Last updated: 2026-07-12* --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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