Adding a member to an order

After a member is seated  you will need to open a ticket at the POS and link that order to the members account in order to process the transaction with either their House Account or Card On File.

To link a members account to their order proceed with the following steps;

  1. Login to the POS
  2. Select your members table in which they have just been seated
  3. Tab down in the menu to Misc
  4. Select Member Card
  5. Scan their cheat sheet barcode, or manually enter the member number
  6. You should now see Member Card #XXXXXX as a line item on the bill

Charging a Member

When it comes time to close out the members bill there are two methods to pay. They can be billed by their House Account (Credits issued based on their member level) or with their Card On File

  • House Account (F&B Credits)

When closing a member’s bill who wishes to pay with their House Account proceed with the following steps;

  1. Ensure the members number has been applied to the order (previous step)
  2. Click Close as you would normally close an ordinary check
  3. Select the House Account payment button
  4. Wait for the green Approved message
  5. Click Close to print receipt
  • Card on file

When closing a member’s bill who wishes to pay with their Card On File  proceed with the following steps;

  1. Ensure the members number has been applied to the order (previous step)
  2. Click Close as you would normally close an ordinary check
  3. Select Card On File
  4. Wait for green Approved message
  5. Click Close to print receipt

Common Errors

In the event that you encounter an error when processing a charge to a member’s account please wait a few seconds and try again. Below are the typical error messages you may encounter when processing a charge to a members account. 

***NOT A MEMBER***

You will see this error if the order has not yet synced to the members profile in PeopleVine. Wait a few seconds and try again or verify the member number was entered correctly. 

***NO BALANCE***

This error indicates the members House Account has no credit remaining.

***DECLINED***

This error indicated the members card on file has been declined.

***NO CARD ON FILE***

This error indicates that the member does not have a card on file.

***TRY AGAIN***

This error indicates the order has not synced. 

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