Void and Reverse a Transaction that was Held for Review but Declined

Did your payment processor hold a transaction for review that failed? Follow these steps to reverse the actions.

Written by Jordan Gilman
Updated over a week ago

See When Your Members/Subscribers Update their Payment on File

In an effort to help ensure you're subscriptions/memberships are being paid for, you can sort and see data related to their payment on file.

Written by Jordan Gilman
Updated over a week ago

How to set up a drop ship notification

Learn how to set up an email notification to be sent to a drop ship fulfillment partner when a product order is placed.

Written by Mobolaji Akintunde
Updated over a week ago

Allow People To Find Events on a Map

The out of the box /events page offers the ability to plot your events on a map at /events/map.

Written by Jordan Gilman
Updated over a week ago

Setup Shipping Rules with Local Delivery via the Scheduler

Manage real-time availability for deliveries by using PeopleVine Scheduler for Appointments.

Written by Jordan Gilman
Updated over a week ago

See How Much Your Members and Customers Are Spending

With the Customer Spend Report you can see a breakdown of who your most active/highest spending customers are.

Written by Jordan Gilman
Updated over a week ago

Set the Term Renewal Date to Lock Members into a Contract

You can leverage the new Term Renewal Date to set when a member is able to cancel their membership.

Written by Jordan Gilman
Updated over a week ago

Setting Up "Get Items" for Memberships

With the "Get Items" feature, you can automatically give specific items like vouchers, gift cards and more to a member when they subscribe.

Written by Jordan Gilman
Updated over a week ago

Filter Your Directory By Passing in an Attribute

Send people to a specific part of your directory by filtering with attributes.

Written by Jordan Gilman
Updated over a week ago

How to Build a Landing Page in PeopleVine

Learn how to setup a landing page in PeopleVine using the builder or your own HTML.

Written by Jordan Gilman
Updated over a week ago

Filtering the CRM by Active Members

Through a variety of CRM reports, you can check to display data for active members only with a check of a box.

Written by Jordan Gilman
Updated over a week ago

POS - Aloha - Split Checks for Multiple Members

Looking to reward multiple members or multiple members want to pay on the same check? Then check out this tutorial on how to split checks.

Written by Jordan Gilman
Updated over a week ago

What POS systems do you currently work with?

Written by Jordan Gilman
Updated over a week ago

Prevent people from booking a room back to back.

Are people hogging your rooms? Leverage the scheduler settings to prevent people from booking back to back or too long.

Written by Jordan Gilman
Updated over a week ago

POS Down - Restarting the NCR Aloha Transaction Gateway Helper

If your orders aren't syncing or you are seeing an error when using the payment button, follow these steps to resolve.

Written by Jordan Gilman
Updated over a week ago

PeopleVine Payment Flow Integrated with POS

PeopleVine supports "pay with rewards/gift card", "card on file" and "house account" integrated with the POS for an optimal experience.

Written by Jordan Gilman
Updated over a week ago

POS Integration Payment Processing - Authorized Charges

This article will show you how using your card on file processes and you receive the funds.

Written by Jordan Gilman
Updated over a week ago

Setting Up a Double Points Loyalty Activity

Rewarding just 1 point for every $ spent is just boring; WOW your customers with double or even triple points for a limited period of time.

Written by Jordan Gilman
Updated over a week ago

Chit Sheet Information - PeopleVine POX and Venue App

When using the PeopleVine POX or Venue App you can print a chit paper with the member's info and Member ID barcode when checking in.

Written by Jordan Gilman
Updated over a week ago

Paying with House Account and/or Card on File

With our NCR and Aloha integrations via Omnivore users can use their food and beverage credits and cards on file to process transactions

Written by Jordan Gilman
Updated over a week ago

How do I add a trainer/mentor to allow someone to book a time with them (and they manage their own schedule)?

Provide your community of trainers/mentors with the tools necessary to engage with your members.

Written by Jordan Gilman
Updated over a week ago

Allow Your Partners to Add Events to Your Calendar

Through permissions on the business directory profile, you can enable your partners to add events to your calendar.

Written by Jordan Gilman
Updated over a week ago

People are not receiving the text message I'm sending to them.

Troubleshoot issues with receiving text messages.

Written by Jordan Gilman
Updated over a week ago

How can I run an end of month transaction report and export to Excel?

You can generate an export of all your sales for last month, this month or even year to date.

Written by Jordan Gilman
Updated over a week ago

Getting started with PeopleVine Project to manage your ability to deliver and handle deal flow projects.

Allow people to submit project requests where your members can bid on them. Manage the entire project and deliverables through completion.

Written by Jordan Gilman
Updated over a week ago

Setting Up Content Contributors to Allow Others to Manage Content on Your Site

Through the portal, you can give people access to modify specific (permission controlled) items to make changes.

Written by Jordan Gilman
Updated over a week ago

Add a Snippet / Content to the Top of the Blog / News Page

Written by Jordan Gilman
Updated over a week ago

Advanced Settings for Schedulers

Setup your schedulers to work with external systems and allow people to filter by custom attributes.

Written by Jordan Gilman
Updated over a week ago

How to setup the Member Directory for your members to interact.

Enable the member directory and your members can filter through by attributes and start to interact with each other.

Written by Jordan Gilman
Updated over a week ago

Allow Your Partners to Create/Mange Offers

Companies in the business directory (and their assigned users) can create and manage offers visible on your website.

Written by Jordan Gilman
Updated over a week ago

How do I change my contact info (on the contact us and other pages)?

On the out of the box pages, such as contact us, we leverage your company information to be displayed.

Written by Jordan Gilman
Updated over a week ago

How to issue an offer/coupon or a voucher to a specific person.

Follow these steps to issue an offer/coupon or a voucher to a specific person. They will receive a digital voucher they can redeem.

Written by Jordan Gilman
Updated over a week ago

How do I assign a directory profile to an upcoming appointment?

Keep the person that booked the appointment informed on who they're meeting with. We'll show you how to get this setup.

Written by Jordan Gilman
Updated over a week ago

Update Item Permissions w/ Permission Push

Permission Push allows you to quickly update and override permissions for content, schedulers and more. Please use with extreme caution.

Written by Jordan Gilman
Updated over a week ago

Directory Profiles can have Multiple Contacts and Permissions

Written by Jordan Gilman
Updated over a week ago

Adding Permissions to Viewing a Directory Profile

Written by Jordan Gilman
Updated over a week ago

Add a Contact Us Form to Your Member Directory Pages

Written by Jordan Gilman
Updated over a week ago

Setting up an Affiliate Program

Written by Jordan Gilman
Updated over a week ago

Step by Step - Setting up an Affiliate account

Written by Jordan Gilman
Updated over a week ago

Setting up Business Attributes to Build a Robust Profile

Written by Jordan Gilman
Updated over a week ago

Allow Companies and Partners to Sign Up Directly for your Business Directory

Written by Jordan Gilman
Updated over a week ago

Adding Additional Content After a Scratch-Off Contest is Played

Written by Jordan Gilman
Updated over a week ago

Contest prizes

Written by Jordan Gilman
Updated over a week ago

Contest options

Written by Jordan Gilman
Updated over a week ago

Design Guidelines - Loyalty Contest

Written by Jordan Gilman
Updated over a week ago

Design Guidelines - Scratch-Off Contest Graphics

Written by Jordan Gilman
Updated over a week ago

Contest rule templates

Written by Jordan Gilman
Updated over a week ago

Step by Step - Setting up a Contest with Prizes and Digital Coupons

Written by Jordan Gilman
Updated over a week ago

Including variables in your Subject line

Written by Jordan Gilman
Updated over a week ago

How to send a newsletter to specific people in PeopleVine.

Written by Jordan Gilman
Updated over a week ago

Setup an Instant Notification when someone completes an action

Written by Jordan Gilman
Updated over a week ago

Newsletter Template for Survey Responses

Written by Jordan Gilman
Updated over a week ago

Add personalization to a newsletter by adding customer info and other variables

Written by Jordan Gilman
Updated over a week ago

Setting up Slim CD as Payment Processor

We support using Slim CD who currently works with Global Pay and other vendors as the gateway of choice.

Written by Jordan Gilman
Updated over a week ago

Processor: Setting up Authorize.net

Written by Jordan Gilman
Updated over a week ago

Troubleshooting Errors with Payment or Account Screens

Written by Jordan Gilman
Updated over a week ago

How do I designate which payment processor to use?

Written by Jordan Gilman
Updated over a week ago

Getting Started with Payments in PeopleVine

Written by Jordan Gilman
Updated over a week ago

Importing Gift Cards from Pre-Existing Codes

Written by Jordan Gilman
Updated over a week ago

Start Accepting Payments via Braintree as your Payment Processor

Written by Jordan Gilman
Updated over a week ago

Import Transactions from a CSV

Written by Jordan Gilman
Updated over a week ago

Why are people being re-routed to <domain>-ssl.peoplevine.com?

Written by Jordan Gilman
Updated over a week ago

Accept Donations in PeopleVine

Written by Jordan Gilman
Updated over a week ago

How do I resend a digital Gift Card?

Written by Jordan Gilman
Updated over a week ago

How do I process a refund?

Written by Jordan Gilman
Updated over a week ago

Processor: Setting up Card Connect

Written by Jordan Gilman
Updated over a week ago

Accept a payment for a specific amount

Written by Jordan Gilman
Updated over a week ago

Gift Cards in PeopleVine

Written by Jordan Gilman
Updated over a week ago

Start Accepting Payments via Stripe as your Payment Processor

Written by Jordan Gilman
Updated over a week ago

Start Accepting Payments via PayPal for eCommerce

Written by Jordan Gilman
Updated over a week ago

Why are the transactions being declined?

Written by Jordan Gilman
Updated over a week ago

Using the Checkout Engine

Written by Jordan Gilman
Updated over a week ago

How to Assign Membership Credits

Written by Jordan Gilman
Updated over a week ago

Going Live with Membership Cards Checklist

Written by Jordan Gilman
Updated over a week ago

How do I setup self-signup for membership cards, that I need to approve?

Written by Jordan Gilman
Updated over a week ago

Ability for Partners/Businesses to Validate/Check-in Membership Cards

Written by Jordan Gilman
Updated over a week ago

How can I import my existing member list?

Written by Jordan Gilman
Updated over a week ago

Getting Started with PeopleVine Memberships

Written by Jordan Gilman
Updated over a week ago

Setup Membership Cards that Pop Up when Member is Nearby

Written by Jordan Gilman
Updated over a week ago

How to sell memberships through eCommerce

Written by Jordan Gilman
Updated over a week ago

After a member signs up (or subscribes) you can route them to a custom landing page

Written by Jordan Gilman
Updated over a week ago

Subscription Renewal Emails

Written by Jordan Gilman
Updated over a week ago

Customer account portal

Written by Jordan Gilman
Updated over a week ago

Social engagement

Written by Jordan Gilman
Updated over a week ago

Surveys and reviews

Written by Jordan Gilman
Updated over a week ago

Create a Short URL and Track Visits

Written by Jordan Gilman
Updated over a week ago

How do I get notified when someone texts my number?

Written by Jordan Gilman
Updated over a week ago

How does the PeopleVine Billing Engine work?

Written by Jordan Gilman
Updated over a week ago

Enable Users to Subscribe to a Free Trial from a Landing Page

Written by Jordan Gilman
Updated over a week ago

How do I sell different ticket levels, pricing and access?

Written by Jordan Gilman
Updated over a week ago

How do I setup a general admission event with the ability to bring a guest?

Written by Jordan Gilman
Updated over a week ago

Add a Snippet / Content to the Top of the Event Page

Written by Jordan Gilman
Updated over a week ago

Setting up Permissions for an Event

Written by Jordan Gilman
Updated over a week ago

Uploading Files and Auto-Resizing Images

Written by Jordan Gilman
Updated over a week ago

Manage and reward loyalty activities

Written by Jordan Gilman
Updated over a week ago

Redeem offers and coupons

Written by Jordan Gilman
Updated over a week ago

Create offers and coupons

Written by Jordan Gilman
Updated over a week ago

Setup a Loyalty Program from Start to Finish in PeopleVine

Written by Jordan Gilman
Updated over a week ago

Migrate existing reward points to PeopleVine Loyalty

Written by Jordan Gilman
Updated over a week ago

How do I migrate existing loyalty members and points to PeopleVine?

Written by Jordan Gilman
Updated over a week ago

Add a content snippet to the Loyalty Dashboard menu for customers

Written by Jordan Gilman
Updated over a week ago

Setting up your POS to work with PeopleVine Loyalty

Written by Jordan Gilman
Updated over a week ago

How do I reward or remove loyalty points?

Written by Jordan Gilman
Updated over a week ago

Modify content

Written by Jordan Gilman
Updated over a week ago

Oops, I made a change to my page and it doesn't look right. How do I revert back to a previous version?

Written by Jordan Gilman
Updated over a week ago

Change the auto-generated Facebook thumbnail

Written by Jordan Gilman
Updated over a week ago

Disable PeopleVine's standard CSS in your page layouts

Written by Jordan Gilman
Updated over a week ago

Add a custom favicon

Written by Jordan Gilman
Updated over a week ago

Page creation options

Written by Jordan Gilman
Updated over a week ago

Setup an "Agree to Terms" Landing Page with Form

Written by Jordan Gilman
Updated over a week ago

How do I post my content to Facebook Instant Articles?

Written by Jordan Gilman
Updated over a week ago

Use our Gallery Slider to Sift Through Blocks of Content

Written by Jordan Gilman
Updated over a week ago

Submit to Search Engines

Written by Jordan Gilman
Updated over a week ago

Apply Your Branding to Out of the Box PeopleVine Pages (Header/Footer)

Written by Jordan Gilman
Updated over a week ago

Add a Survey/Form to Your Landing Page

Written by Jordan Gilman
Updated over a week ago

How to Add Google Analytics and other tracking tags to all your pages.

Written by Jordan Gilman
Updated over a week ago

java / jQuery Tips and Tricks

Written by Jordan Gilman
Updated over a week ago

Building Landing Pages with the PeopleVine Page Builder - WYSIWYG

Written by Jordan Gilman
Updated over a week ago

How do I leverage a Wordpress theme?

Written by Jordan Gilman
Updated over a week ago

Out of the Box - Search Page

Written by Jordan Gilman
Updated over a week ago

Leveraging categories to filter out blog posts

Written by Jordan Gilman
Updated over a week ago

Add personalization to a content page by adding customer info

Written by Jordan Gilman
Updated over a week ago

How can I setup a custom (vanity) URL such as mycompany.com/something?

Written by Jordan Gilman
Updated over a week ago

How do I setup a FAQ for my website?

Written by Jordan Gilman
Updated over a week ago

How can I hide or show content, links, etc. when someone is a member, authenticated or a business owner?

Written by Jordan Gilman
Updated over a week ago

Overriding Out of the Box Pages with Custom Pages

You can replace our out of the box pages with custom pages running HAPI.

Written by Jordan Gilman
Updated over a week ago

How do I update the navigation on my website?

Written by Jordan Gilman
Updated over a week ago

Running Your Blog on PeopleVine

Written by Jordan Gilman
Updated over a week ago

How do I add additional fields to the registration (/register) form?

Written by Jordan Gilman
Updated over a week ago

Removing a customer per their request

Written by Jordan Gilman
Updated over a week ago

Get notified when someone completes a TouchPoint

Written by Jordan Gilman
Updated over a week ago

Customer analytics

Written by Jordan Gilman
Updated over a week ago

Automatically build your CRM through Forms and Touchpoints

Written by Jordan Gilman
Updated over a week ago

Add/register customers

Written by Jordan Gilman
Updated over a week ago

The customer data I imported is incorrect, how do I remove it?

Written by Jordan Gilman
Updated over a week ago

How do I migrate my email contacts from another platform to PeopleVine

Written by Jordan Gilman
Updated over a week ago

Setup a Welcome Email when a new Person is Added

Written by Jordan Gilman
Updated over a week ago

What are customer attributes?

Written by Jordan Gilman
Updated over a week ago

Sending an Email or SMS as soon as an action occurs.

Written by Jordan Gilman
Updated over a week ago

Kick Off a Campaign when After an Appointment/Reservation is Over

Written by Jordan Gilman
Updated over a week ago

Customize the Account Favorites Page with Content and Graphics

Written by Jordan Gilman
Updated over a week ago

Add a content snippet to the My Account menu for customers

Written by Jordan Gilman
Updated over a week ago

Add a content snippet to the My Account menu for businesses

Written by Jordan Gilman
Updated over a week ago

How does the My Account section work?

Written by Jordan Gilman
Updated over a week ago

How do I control the navigation for the account menu?

Written by Jordan Gilman
Updated over a week ago

Adding Announcements to the Member Portal

Written by Jordan Gilman
Updated over a week ago

Create short URLs/QR codes for event promotion

Written by Jordan Gilman
Updated over a week ago

Business Tools - Schedule Owners Dashboard

Written by Jordan Gilman
Updated over a week ago

Appointments & Reservations

Written by Jordan Gilman
Updated over a week ago

Instant Notification Template - Sample email confirmation for appointment

Written by Jordan Gilman
Updated over a week ago

Confirming an Appointment and Sending a Push Notification

Written by Jordan Gilman
Updated over a week ago

Schedulers Support Permissions

Written by Jordan Gilman
Updated over a week ago

Instant Notification Template - Sample email confirmation for Reservation

Written by Jordan Gilman
Updated over a week ago

Sevenrooms Integration

Help and tips on how to integrate PeopleVine with Sevenrooms

Written by Jordan Gilman
Updated over a week ago

Automatically fill values on a form by passing it in the URL

Written by Jordan Gilman
Updated over a week ago

Adding hidden fields to surveys/forms to tag to the responder's profile.

Written by Jordan Gilman
Updated over a week ago

How do I hide a question until someone answers Yes?

Written by Jordan Gilman
Updated over a week ago

HAPI - Include responses from a form in an e-mail confirmation

Written by Jordan Gilman
Updated over a week ago

Setup a custom confirmation page when someone completes a survey/application

Written by Jordan Gilman
Updated over a week ago

Send a Notification (E-mail or SMS) when an Application Status is changed

Written by Jordan Gilman
Updated over a week ago

Set up shop with PeopleVine eCommerce: An overview

Written by Jordan Gilman
Updated over a week ago

How do I receive notifications of low inventory?

Written by Jordan Gilman
Updated over a week ago

Import Products to your Web Site

You can import your entire product catalog and even keep it updated via our import engine.

Written by Jordan Gilman
Updated over a week ago

How do I setup a category and add products to it?

Written by Jordan Gilman
Updated over a week ago

Setting up product filters

Written by Jordan Gilman
Updated over a week ago

How do I set free shipping if they spend more than X?

Written by Jordan Gilman
Updated over a week ago

How do I view my order history?

Written by Jordan Gilman
Updated over a week ago

What type of pricing options does your eCommerce platform support?

Written by Jordan Gilman
Updated over a week ago

Setting up a Product Variation (Parent/Child Relationship)

Written by Jordan Gilman
Updated over a week ago

Integration - Setting up integration with ShipStation for Pulling Orders and Shipping Notifications

Written by Jordan Gilman
Updated over a week ago

PeopleVine Point of Sale

Written by Jordan Gilman
Updated over a week ago

Order Fulfillment with PeopleVine

Written by Jordan Gilman
Updated over a week ago

Multiple Shipments on Orders

Written by Jordan Gilman
Updated over a week ago

How to setup a product bundle, allowing people to get a bundled price

Written by Jordan Gilman
Updated over a week ago

Real-Time Inventory Management with PeopleVine

Written by Jordan Gilman
Updated over a week ago

Selling Digital Products in PeopleVine eCommerce

Written by Jordan Gilman
Updated over a week ago

Add products for eCommerce

Written by Jordan Gilman
Updated over a week ago

How to setup Pick Up Locations

Written by Jordan Gilman
Updated over a week ago

How do the product settings work in the PeopleVine Commerce Engine?

Written by Jordan Gilman
Updated over a week ago

How do I generate a shipping export?

Written by Jordan Gilman
Updated over a week ago

"Pay with Points" mode

Written by Jordan Gilman
Updated over a week ago

Add Category Banners to Commerce Shop Pages

Written by Jordan Gilman
Updated over a week ago

Getting Order Data for Google Analytics or other eCommerce Order Tracking

Written by Jordan Gilman
Updated over a week ago

How do I manually override the order of products on my site?

Written by Jordan Gilman
Updated over a week ago

Go Live Checklist for eCommerce Web Sites

Written by Jordan Gilman
Updated over a week ago

Fulfillment services

Written by Jordan Gilman
Updated over a week ago

eCommerce Features and Customization

Written by Jordan Gilman
Updated over a week ago

Copy an Inventory Item or Product

Written by Jordan Gilman
Updated over a week ago

Add brand logos to the bottom of your website

Written by Jordan Gilman
Updated over a week ago