FAQ

Helps and Tips for some of our more Frequently Asked Questions

Jordan Gilman avatar Frank Calabrese avatar Asifuzzaman Bappy avatar
25 articles in this collection
Written by Jordan Gilman, Frank Calabrese, and Asifuzzaman Bappy

Why am I not seeing my rewards when I post something on social?

Are you testing your rewards and not earning the points? You're probably missing these quick steps.
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

What to do when there is an old Membership program visible on the /memberships page

Frequently asked question, when your membership page is displaying an outdated program, what do you do?
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

How to change the customer on an Invoice?

Frequently asked questions, what if you need to change the customer on an already processed Invoice?
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

How to change the customer on a processed Order?

Frequently asked question, what if you need to change the customer on an already processed order in Order History?
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

Trouble with your URL?

are you getting, "Potential Security Risk" ?
Frank Calabrese avatar
Written by Frank Calabrese
Updated over a week ago

How to include Google Analytics on your events page?

Frequently asked questions, if you're looking to get some pristine analytics on your events data from google analytics, keep reading this...
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

How to charge a member from the control panel?

Frequently asked questions, when you want to charge someone from your member base within control panel, keep reading this article
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

What happens when Go Cardless transaction fails for any charges.

Frequently asked question, when you are charging someone from their Go Cardless account and it failed for some reason, keep reading....
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

Why is Membership Subscription for next Billing Date is skipping ahead a year?

Frequently asked question, when you notice that next billing date for any member is skipping ahead a year, keep reading through this article
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

Why is your Newsletter Images are getting auto cropped?

Frequently asked questions, when you are trying to add any image in your Newsletter but it keeps getting cropped, keep reading this article.
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

How do you edit any existing Newsletter?

Frequently asked questions, if you ever wondered how to create a Newsletter in no time, then keep reading this article.
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

Are you looking to send an email password reset link from the control panel?

Frequently asked questions, when you're trying to send an email reset link directly to your user then please keep reading through.
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

Have you ever experienced CC charging issues on any member?

Frequently asked questions, what do you when CC gets denied for charging membership dues?
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

Things to look out for, when setting up any scheduler.

Frequently asked questions, Is it possible to setup schedulers for appointment and reservations?
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

What happens when you share a ticket with anyone?

Frequently asked questions, when you are sharing any event ticket with someone find out happens next.
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Written by Asifuzzaman Bappy
Updated over a week ago

How to make an event a Member only event?

Frequently asked question, on member only events
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

How to make a membership totally free of cost?

Frequently asked questions, free membership configuration and how to do it.
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Written by Asifuzzaman Bappy
Updated over a week ago

How can we add COF(Card On File) and individual house accounts for 2nd / sub members?

Frequently asked questions, card on file for non primary members.
Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

Q&A: Are you facing issues to check in any specific member?

Frequently asked questions, membership check-ins
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Written by Asifuzzaman Bappy
Updated over a week ago

Q&A: Are you looking to setup partners to access schedulers?

Asifuzzaman Bappy avatar
Written by Asifuzzaman Bappy
Updated over a week ago

How do I help someone get access to PeopleVine that didn't receive the invitation e-mail?

Follow these steps to properly reset their password and get them access to the platform.
Jordan Gilman avatar
Written by Jordan Gilman
Updated over a week ago

Tax isn't calculating in the Virtual POS

If your tax isn't calculating in the Virtual POS then check the value for your State under your company profile.
Jordan Gilman avatar
Written by Jordan Gilman
Updated over a week ago

What happens when the POS and PeopleVine connection stops?

We'll share with you some tips and steps for handling the exception when a POS and PeopleVine connection stops.
Jordan Gilman avatar
Written by Jordan Gilman
Updated over a week ago

Why can't I see my changes after saving/uploading them?

It's called browser caching. Your web browser does this to ensure optimal performance for the same content.
Jordan Gilman avatar
Written by Jordan Gilman
Updated over a week ago

Why can't I see the image I just uploaded?

Your web browser caches files in order to speed up your experience, we'll show you how to see your updates.
Jordan Gilman avatar
Written by Jordan Gilman
Updated over a week ago