FAQ

Trouble with your URL?

are you getting, "Potential Security Risk" ?

Written by Frank Calabrese
Updated this week

How to include Google Analytics on your events page?

Frequently asked questions, if you're looking to get some pristine analytics on your events data from google analytics, keep reading this...

Written by Asifuzzaman Bappy
Updated this week

How to charge a member from the control panel?

Frequently asked questions, when you want to charge someone from your member base within control panel, keep reading this article

Written by Asifuzzaman Bappy
Updated this week

What happens when Go Cardless transaction fails for any charges.

Frequently asked question, when you are charging someone from their Go Cardless account and it failed for some reason, keep reading....

Written by Asifuzzaman Bappy
Updated this week

Why is Membership Subscription for next Billing Date is skipping ahead a year?

Frequently asked question, when you notice that next billing date for any member is skipping ahead a year, keep reading through this article

Written by Asifuzzaman Bappy
Updated this week

Why is your Newsletter Images are getting auto cropped?

Frequently asked questions, when you are trying to add any image in your Newsletter but it keeps getting cropped, keep reading this article.

Written by Asifuzzaman Bappy
Updated this week

How do you edit any existing Newsletter?

Frequently asked questions, if you ever wondered how to create a Newsletter in no time, then keep reading this article.

Written by Asifuzzaman Bappy
Updated this week

Are you looking to send an email password reset link from the control panel?

Frequently asked questions, when you're trying to send an email reset link directly to your user then please keep reading through.

Written by Asifuzzaman Bappy
Updated this week

Have you ever experienced CC charging issues on any member?

Frequently asked questions, what do you when CC gets denied for charging membership dues?

Written by Asifuzzaman Bappy
Updated this week

Things to look out for, when setting up any scheduler.

Frequently asked questions, Is it possible to setup schedulers for appointment and reservations?

Written by Asifuzzaman Bappy
Updated this week

What happens when you share a ticket with anyone?

Frequently asked questions, when you are sharing any event ticket with someone find out happens next.

Written by Asifuzzaman Bappy
Updated this week

How to make an event a Member only event?

Frequently asked question, on member only events

Written by Asifuzzaman Bappy
Updated this week

How to make a membership totally free of cost?

Frequently asked questions, free membership configuration and how to do it.

Written by Asifuzzaman Bappy
Updated this week

How can we add COF(Card On File) and individual house accounts for 2nd / sub members?

Frequently asked questions, card on file for non primary members.

Written by Asifuzzaman Bappy
Updated this week

Q&A: Are you facing issues to check in any specific member?

Frequently asked questions, membership check-ins

Written by Asifuzzaman Bappy
Updated this week

Q&A: Are you looking to setup partners to access schedulers?

Written by Asifuzzaman Bappy
Updated this week

How do I help someone get access to PeopleVine that didn't receive the invitation e-mail?

Follow these steps to properly reset their password and get them access to the platform.

Written by Jordan Gilman
Updated over a week ago

Tax isn't calculating in the Virtual POS

If your tax isn't calculating in the Virtual POS then check the value for your State under your company profile.

Written by Jordan Gilman
Updated over a week ago

What happens when the POS and PeopleVine connection stops?

We'll share with you some tips and steps for handling the exception when a POS and PeopleVine connection stops.

Written by Jordan Gilman
Updated over a week ago

Why can't I see my changes after saving/uploading them?

It's called browser caching. Your web browser does this to ensure optimal performance for the same content.

Written by Jordan Gilman
Updated over a week ago

Why can't I see the image I just uploaded?

Your web browser caches files in order to speed up your experience, we'll show you how to see your updates.

Written by Jordan Gilman
Updated over a week ago