Say for an instance our member John doe, on Go cardless it is saying this transaction has failed. But on his PeopleVine account its saying it was processed. What do you do then? Just try to do this following:

  • PeopleVine will get a “processing” response back from Go Cardless, we won’t know if the payment failed when it was trying to be captured.
  • In this case you would need to charge them again.
  • You can do this directly in Go Cardless or to track in PeopleVine, refund the first transaction (uncheck automatic refund) then reprocess in PeopleVine.

This shall do resolve issues like these, refund and reprocess your transaction in hand.

Did this answer your question?